Terms of Service

Last updated: July 29, 2026

These Terms of Service (“Terms”) govern your use of the Divadora website and your purchase of products or services from Divadora.

Divadora is operated by Danilex Group Inc., doing business as Divadora (“Divadora,” “we,” “us,” or “our”).

By visiting our website, placing an order, submitting custom-design information, or otherwise using our services, you agree to these Terms. Do not use our website or purchase from us if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use our website or place an order.

You agree to provide accurate, complete, and current information when placing an order, creating an account, or contacting Divadora.

2. Products and Product Information

We make reasonable efforts to accurately describe and display our jewelry, including its materials, dimensions, colors, gemstones, finishes, and design details.

Because jewelry is photographed under varying lighting conditions and displayed on different screens, actual colors and appearance may vary slightly.

Measurements, gemstone weights, metal weights, carat weights, and other specifications may be approximate unless expressly stated otherwise.

Natural gemstones may contain variations in color, pattern, inclusions, texture, and appearance. These natural characteristics are not necessarily defects.

Handcrafted, engraved, hammered, brushed, enamel, custom-made, and made-to-order pieces may contain minor variations resulting from the production process.

3. Pricing and Availability

All prices are listed in U.S. dollars unless otherwise stated.

Prices, product availability, customization options, and promotions may change without notice.

We reserve the right to correct pricing, description, inventory, or product-option errors.

If an item is listed at an incorrect price, including an incorrect price caused by a technical, listing, or option-selection error, we may contact you for instructions or cancel the affected order and issue a full refund.

Submitting payment does not guarantee acceptance of an order. We may refuse or cancel an order before shipment for reasons including suspected fraud, pricing errors, product unavailability, payment issues, or inability to complete the requested customization.

4. Orders and Payment

By submitting an order, you represent that:

• The order information you provide is accurate
  
• You are authorized to use the selected payment method
  
• You authorize the applicable payment processor to charge the total shown at checkout
  
• You have reviewed all selected sizes, materials, gemstones, engraving details, and customization instructions
  

Payments are processed through Shopify and its authorized payment providers.

An order is accepted when Divadora confirms acceptance or begins production or fulfillment. An automated order-confirmation email only confirms that the order was received.

Applicable taxes and shipping charges are calculated and displayed at checkout.

5. Custom, Personalized, and Made-to-Order Jewelry

Customers are responsible for reviewing and approving all submitted customization details, including:

• Ring size
  
• Metal selection
  
• Gemstone selection
  
• Engraving text
  
• Spelling and capitalization
  
• Dates, initials, symbols, and coordinates
  
• Uploaded artwork or reference images
  
• Product dimensions and design instructions
  

Divadora is not responsible for errors contained in information approved or submitted by the customer.

Custom, personalized, engraved, custom-sized, and made-to-order pieces generally cannot be canceled, returned, or exchanged after production begins.

Production timelines are estimates and may vary depending on design complexity, material availability, casting, engraving, gemstone sourcing, and other production requirements.

6. Customer-Submitted Artwork and Instructions

By submitting artwork, photographs, logos, symbols, text, family crests, or other materials, you represent that:

• You own the material or have permission to use it
  
• Divadora’s use of the material to complete your order will not violate another person’s rights
  
• The material is accurate and suitable for the requested design
  

You grant Divadora permission to reproduce, modify, engrave, cast, or otherwise use the submitted material solely as reasonably necessary to review, produce, and fulfill your order.

We may refuse designs containing unlawful, infringing, hateful, threatening, or otherwise inappropriate material.

7. Shipping and Delivery

Divadora currently ships only within the United States.

Most orders ship through USPS. Expedited and overnight services may be available for an additional fee.

High-value orders may receive complimentary UPS Second Day Air shipping and require a signature upon delivery.

Processing and production times are separate from shipping-transit times.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, address errors, security reviews, and other circumstances outside our control may affect delivery.

If we cannot ship within the stated or reasonably expected timeframe, we may contact you with a revised timeframe and available options. Federal rules require online sellers to have a reasonable basis for advertised shipment times and to provide delay or cancellation options when those times cannot be met.

Customers are responsible for providing an accurate and secure delivery address.

Contact Divadora immediately if an address correction is needed. Address changes cannot be guaranteed after production or shipment.

8. Returns and Exchanges

Eligible items may be returned or exchanged within 30 days of delivery.

Returned items must be:

• Unworn
  
• Undamaged
  
• Unaltered
  
• In their original condition
  
• Returned with the original packaging and included components
  

Divadora does not charge restocking fees.

Customers are responsible for insured return shipping unless the item was incorrect, materially not as described, or affected by an error made by Divadora.

The following items are generally final sale:

• Personalized jewelry
  
• Engraved jewelry
  
• Custom-sized jewelry
  
• Custom-designed jewelry
  
• Other custom-made or made-to-order pieces
  
• Items altered after delivery
  
• Items identified as final sale
  

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Financial institutions may require additional time to post the refund.

Our complete Return and Exchange Policy forms part of these Terms.

9. Repairs and Resizing

Repair availability depends on the item’s materials, design, construction, and condition.

Divadora may provide an estimate before beginning paid repair work. Estimates may change if inspection reveals additional necessary work.

Complimentary minor resizing upward is available only for eligible rings originally purchased from Divadora.

Eligible rings can typically be increased by half a size and, in limited cases, by up to one full size when the design allows.

Complimentary resizing is not available for reducing a ring size.

Customers are responsible for insured shipping to and from Divadora for complimentary resizing.

Certain rings may not be safely resized, including some eternity bands, enamel rings, gemstone-set bands, patterned rings, and designs extending around the full circumference.

Jewelry altered or repaired by another jeweler may no longer qualify for complimentary service.

10. Intellectual Property

The Divadora website and its content—including product designs, photographs, graphics, logos, text, descriptions, videos, and website elements—are owned by Divadora or used with permission.

You may access the website for personal, noncommercial shopping purposes.

You may not copy, reproduce, republish, distribute, modify, sell, scrape, or commercially exploit our content without prior written permission.

Divadora and related logos, branding, and product names may not be used in a manner that suggests sponsorship, affiliation, or endorsement without permission.

11. Prohibited Uses

You may not use our website or services to:

• Violate applicable law
  
• Infringe intellectual-property or privacy rights
  
• Submit false, misleading, fraudulent, or unauthorized orders
  
• Access another person’s account without authorization
  
• Introduce malware, harmful code, or automated attacks
  
• Scrape or extract website content for unauthorized commercial use
  
• Interfere with website operation or security
  
• Resell products in violation of an applicable written restriction
  
• Engage in abusive, threatening, or fraudulent conduct
  

We may restrict access, cancel orders, or take other appropriate action when these Terms are violated.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, social-media platforms, and other providers.

Third-party services are governed by their own terms and privacy policies.

Divadora is not responsible for the content, availability, security, or practices of websites or services that we do not control.

13. Disclaimers

Except where prohibited by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

Nothing in these Terms excludes warranties, protections, or remedies that cannot lawfully be excluded.

Jewelry should be used and maintained according to appropriate care instructions. Normal wear, accidental damage, improper use, chemical exposure, impact damage, and unauthorized alterations are not manufacturing defects.

14. Limitation of Liability

To the fullest extent permitted by law, Divadora and its owners, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or purchase of our products.

To the fullest extent permitted by law, Divadora’s total liability concerning a product or order will not exceed the amount paid for the product or service giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

15. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Divadora harmless from claims, losses, liabilities, and reasonable expenses arising from:

• Your misuse of the website
  
• Your violation of these Terms
  
• Your violation of another person’s rights
  
• Artwork or materials you submit without proper authorization
  
• Fraudulent or unlawful conduct connected with your account or order
  

16. Governing Law

These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law principles.

Before filing a formal claim, you and Divadora agree to make a reasonable good-faith effort to resolve the dispute directly.

Nothing in these Terms prevents either party from bringing an eligible claim in small claims court.

A binding arbitration clause, class-action waiver, or jury-trial waiver should not be copied from another company’s terms without review by a California attorney.

17. Changes to These Terms

We may update these Terms periodically.

Any revised Terms will be posted on this page with an updated effective date. Changes apply prospectively unless otherwise required by law.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

18. California Consumer Notice

Questions or complaints concerning the website or an order should first be directed to Divadora using the contact information below.

California consumers may also contact the California Department of Consumer Affairs Consumer Information Center at:

Department of Consumer Affairs

Consumer Information Center

1625 North Market Boulevard, Suite N-112

Sacramento, California 95834

Telephone: (800) 952-5210

19. Contact Us

Questions about these Terms may be submitted to:

Divadora

Danilex Group Inc., doing business as Divadora

Email: Divadoragems@gmail.com

Phone: (213) 394-9394

Shopify permits merchants to add or generate Terms of Service under Settings → Policies, but merchants remain responsible for reviewing and following the policies they publish.