Returns & Exchanges
What is your return and exchange policy?
Divadora accepts eligible returns and exchanges within 30 days of delivery.
Items must be returned unworn, unaltered, undamaged, and in their original packaging. Proof of purchase is required.
Personalized, engraved, custom-sized, made-to-order, and custom-designed jewelry may be excluded from returns or exchanges.
How do I request a return or exchange?
Contact Divadora before sending anything back.
Include your:
- Name
- Order number
- Item being returned
- Reason for the return or exchange
Return instructions and the correct shipping address will be provided after the request is reviewed.
Which items are final sale?
- Personalized jewelry
- Engraved jewelry
- Custom-sized items
- Custom-designed pieces
- Made-to-order jewelry
- Items altered after delivery
- Items marked final sale on the product page
Final-sale items cannot be returned or exchanged unless they arrive damaged or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping and insurance.
Divadora will cover return shipping when the item was not as described, arrived incorrect, or the issue resulted from an error made by Divadora.
When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Please allow 1-3 business days for Divadora to process the return. Your bank or card provider may require additional time to post the refund.
Can I exchange a ring for another size?
Non-custom rings without engraving may be eligible for exchange within 30 days of delivery, provided they are unworn and undamaged.
Divadora also offers complimentary minor resizing upward, typically up to half a size and occasionally up to one full size when the ring design allows. For example, a size 7 may be adjusted to 7.5 and, in limited cases, to size 8.
Complimentary resizing is not available for reducing the ring size, such as changing a size 8 to 7.5.
Customers are responsible for shipping and insurance costs for complimentary resizing. Eligibility depends on the ring’s design, construction, and condition.
What if my order arrives damaged or incorrect?
Contact Divadora promptly and include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Do not ship the item back until return instructions are provided.