Privacy Policy
Last updated: July 29, 2026
Divadora is operated by Danilex Group Inc., doing business as Divadora (“Divadora,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
Personal Information We Collect
Depending on how you interact with Divadora, we may collect:
- Your name, email address, telephone number, billing address, and shipping address
- Order, purchase, return, exchange, repair, resizing, and shipping information
- Ring size, engraving instructions, personalization details, uploaded artwork, and other information provided for custom orders
- Communications submitted through our contact form, email, telephone, or social media
- Customer account and login information, when applicable
- Marketing preferences, including whether you subscribed to promotional emails
- Device, browser, IP address, website usage, and cookie information
Payment information is processed by Shopify and its payment-processing partners. Divadora does not directly store complete credit-card numbers.
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, submit a form, request a custom design, contact us, or subscribe to communications
- Automatically through cookies, analytics tools, and similar website technologies
- From service providers involved in payment processing, fraud prevention, shipping, website operation, marketing, and customer support
How We Use Personal Information
We may use personal information to:
- Process payments and fulfill orders
- Create personalized, engraved, resized, repaired, or custom jewelry
- Arrange shipping, delivery, returns, exchanges, and repairs
- Communicate with you about orders, service requests, and inquiries
- Detect fraud, protect our website, and maintain account security
- Operate, maintain, analyze, and improve our website and services
- Maintain transaction, tax, accounting, and business records
- Send marketing communications when you have subscribed
- Comply with legal obligations and enforce our policies
How We Disclose Personal Information
We may provide personal information to service providers that assist with:
- Shopify website hosting and ecommerce services
- Payment processing and fraud prevention
- USPS, UPS, and other shipping or delivery services
- Email, marketing, analytics, and website technology
- Jewelry production, casting, engraving, stone setting, repair, and related services required to complete an order
- Accounting, legal, insurance, and other professional services
These providers receive information only as reasonably necessary to perform their services.
We may also disclose information when required by law, when necessary to protect our rights or customers, or in connection with a sale, merger, restructuring, or transfer of the business.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website and checkout functioning
- Remember preferences and shopping-cart contents
- Measure website traffic and performance
- Understand how visitors use the website
- Prevent fraud and improve security
- Support advertising and marketing when enabled
You may be able to reject or remove cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
Advertising and Privacy Choices
Divadora may use advertising or analytics services that collect information about website activity.
Depending on your location and our current website settings, you may be able to limit certain advertising-related data collection through the Your Privacy Choices link displayed on our website.
Divadora does not knowingly sell personal information for money.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.
After unsubscribing, we may still send non-promotional communications concerning orders, payments, shipping, repairs, returns, exchanges, or customer-service requests.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete orders and requested services
- Maintain transaction, tax, accounting, and warranty records
- Resolve disputes and enforce agreements
- Prevent fraud and security incidents
- Meet legal and regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your Choices and Requests
You may contact Divadora to request that we:
- Provide information about personal information associated with you
- Correct inaccurate contact or account information
- Delete certain personal information, subject to legal and transaction-record requirements
- Stop sending promotional communications
We may need to verify your identity before completing a request.
Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Divadora is not responsible for the content or privacy practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or information practices.
The revised date will be shown at the top of this page.
Contact Us
Questions or privacy requests may be submitted using the following information:
Divadora
Danilex Group Inc., doing business as Divadora
Email: Divadoragems@gmail.com
Phone: (213) 394-9394