Shipping Policy
Last updated: July 29, 2026
Divadora is operated by Danilex Group Inc., doing business as Divadora.
Shipping Availability
Divadora currently ships only to addresses within the United States.
We do not currently offer international shipping.
Processing and Production Times
Processing times vary depending on the item.
Ready-to-ship pieces may ship sooner, while made-to-order, personalized, engraved, custom-sized, and custom-designed jewelry may require additional production time.
Estimated processing times may be listed on the product page or provided during the custom-order process.
Processing time is separate from the carrier’s shipping time.
Shipping Methods
Most standard orders ship through USPS.
Expedited shipping, including overnight delivery, may be available for an additional fee. Contact Divadora before placing an order when delivery is needed by a specific date.
High-value orders are generally shipped through UPS Second Day Air at no additional charge and require a signature upon delivery.
The available shipping method may depend on the item’s value, destination, delivery requirements, and carrier availability.
Shipping Charges
Applicable shipping charges are displayed at checkout.
Additional charges may apply for expedited or overnight delivery.
Shipping charges and expedited-delivery fees are generally nonrefundable unless an order was incorrect, materially not as described, or affected by an error made by Divadora.
Delivery Estimates
Delivery dates and transit times are estimates and are not guaranteed.
Carrier delays, weather, service disruptions, holidays, incorrect addresses, security reviews, and other circumstances outside Divadora’s control may affect delivery.
When Divadora cannot ship within the stated or reasonably expected timeframe, we may contact the customer regarding a revised timeframe or cancellation and refund options. Federal rules require online sellers to have a reasonable basis for advertised shipment times and to provide customers with delay or cancellation options when those times cannot be met.
Tracking Information
Tracking information will be sent to the email address associated with the order after the package has shipped.
Tracking may take time to update after the carrier receives the package.
Customers are responsible for monitoring tracking information and making appropriate arrangements for delivery.
Signature Requirements
High-value orders shipped through UPS require a signature upon delivery.
The customer is responsible for ensuring that an authorized person is available to sign for the package.
Repeated unsuccessful delivery attempts may result in the package being held for pickup or returned to Divadora. Additional shipping charges may apply if the order must be shipped again.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact Divadora immediately if an address correction is needed. Address changes cannot be guaranteed after an order has entered production, been fulfilled, or been transferred to the carrier.
Divadora is not responsible for delays, failed deliveries, or additional charges caused by an incomplete or incorrect address supplied by the customer.
Orders returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect the package may require additional shipping charges before being sent again.
Shipping Insurance
Packages may be insured based on their value, shipping method, and carrier service.
Shipping insurance may provide protection against qualifying loss, theft, or damage while a package is in transit. Coverage and claim eligibility depend on the carrier or insurance provider’s terms. Shopify describes shipping insurance as protection for eligible lost, stolen, or damaged shipments.
Customers must cooperate with any carrier or insurance investigation and provide requested information, photographs, statements, or documentation.
Insurance claims are subject to approval by the carrier or insurance provider. Submission of a claim does not guarantee reimbursement or replacement.
Lost Packages
A package is not considered lost solely because tracking is delayed or temporarily unchanged.
Contact Divadora if tracking has not updated for an unusual period or if the package has not arrived within the carrier’s expected timeframe.
Divadora may contact the carrier and begin a missing-package or insurance claim when appropriate. Carrier waiting periods and filing deadlines may apply before a package qualifies as lost. USPS and UPS claims are handled according to the applicable carrier and insurance requirements.
Do not file a separate chargeback or carrier claim while Divadora is actively investigating the same shipment, as duplicate claims may delay or invalidate the investigation.
If a package is confirmed lost in transit and the claim is approved, Divadora may provide a replacement or refund, depending on product availability and the circumstances of the order.
Custom or one-of-a-kind pieces may require additional production time if replacement is possible.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but it cannot be located, the customer should:
- Check the delivery area, mailbox, parcel locker, and surrounding property
- Ask household members, neighbors, building staff, or front-desk personnel
- Confirm that the shipping address entered with the order was correct
- Contact the carrier for delivery details
- Notify Divadora promptly
Carriers occasionally mark packages delivered shortly before actual delivery. Customers may be asked to allow a brief period for the package to appear.
Divadora will assist with an appropriate carrier or insurance inquiry. However, a tracking status marked delivered does not automatically establish eligibility for a refund or replacement. Any resolution depends on the carrier investigation, insurance coverage, signature records, and the circumstances of the delivery.
Stolen Packages
Notify Divadora promptly if a package is believed to have been stolen after delivery.
The customer may be required to provide:
- A written statement
- A police report
- Photographs or security-camera footage, when available
- Confirmation from the carrier
- Other documentation requested by the insurer
Coverage for theft after delivery depends on the shipping service and insurance terms. Divadora cannot guarantee replacement or reimbursement unless the claim is covered and approved.
Customers are encouraged to use a secure delivery address and closely monitor tracking for valuable orders.
Damaged Packages or Items
Inspect the package and jewelry promptly after delivery.
If an order arrives damaged, contact Divadora as soon as possible and provide:
- The order number
- Clear photographs of the outer packaging
- Photographs of the shipping label
- Photographs of all internal packaging
- Clear photographs of the damaged item
- A description of the damage
Keep all packaging materials until the claim has been resolved. The carrier or insurer may require them for inspection.
Do not return a damaged item until Divadora provides instructions.
Risk During Return Shipping
Customers are responsible for return shipping and insurance unless the return resulted from an incorrect item, an item materially not as described, or an error made by Divadora.
Divadora is not responsible for a return shipment until it is delivered to and received by Divadora.
Customers should use tracking, secure packaging, signature confirmation when appropriate, and insurance covering the full value of the returned item.
Refused and Unclaimed Deliveries
Orders that are refused, unclaimed, or returned after unsuccessful delivery attempts may be subject to additional shipping costs.
Custom, personalized, engraved, and made-to-order items remain subject to the applicable final-sale terms even when delivery is refused or the package is not collected.
Contact Divadora
Questions regarding shipping or a delivery issue may be submitted to:
Divadora
Danilex Group Inc., doing business as Divadora
Email: Divadoragems@gmail.com
Phone: (213) 394-9394