Refund Policy
Last updated: July 29, 2026
Divadora is operated by Danilex Group Inc., doing business as Divadora.
Returns
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unworn
- Undamaged
- Unaltered
- In its original condition
- Returned with its original packaging and included components
Proof of purchase or the original order number is required.
Contact Divadora before shipping an item back. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are generally final sale and cannot be returned or exchanged:
- Personalized jewelry
- Engraved jewelry
- Custom-sized jewelry
- Custom-designed jewelry
- Made-to-order or custom-made pieces
- Items altered, resized, or repaired after delivery
- Items marked final sale
These exclusions do not apply when an item arrives incorrect, materially not as described, or affected by an error made by Divadora.
Exchanges
Non-custom items may be eligible for exchange within 30 days of delivery, provided they are unworn, undamaged, and unaltered.
Non-custom rings without engraving may be exchanged for another available size.
Exchange availability depends on inventory. Customers are responsible for any price difference between the original item and the replacement item.
Return Shipping and Insurance
Customers are responsible for return shipping and insurance.
Return packages should include tracking and sufficient insurance for the item’s value. Divadora is not responsible for return packages that are lost, damaged, or misdelivered before being received by us.
Divadora will cover appropriate return shipping costs when:
- The wrong item was sent
- The item was materially not as described
- The item arrived with a verified defect
- Divadora made an error while completing the order
Original shipping charges and expedited-shipping fees are nonrefundable unless the return resulted from an error made by Divadora.
Restocking Fees
Divadora does not charge restocking fees for approved returns.
Refunds
After receiving the returned item, Divadora will inspect it to confirm that it meets the return requirements.
If approved, the refund will be issued to the original payment method. Customers will be notified when the refund has been processed.
Banks and payment providers may require additional time to post the refund to the customer’s account.
Items that do not meet the return requirements may be refused and returned to the customer at the customer’s expense.
Damaged, Defective, or Incorrect Items
Contact Divadora as soon as possible if an item arrives damaged, defective, incorrect, or materially different from its listing.
Include:
- Your name
- Order number
- A description of the issue
- Clear photographs of the item and packaging
Do not return the item until Divadora provides instructions.
Damage caused by normal wear, accidents, impact, improper care, chemical exposure, or alterations performed by another jeweler is not considered a manufacturing defect.
Order Cancellations
Contact Divadora immediately if you need to cancel an order.
Standard orders may be canceled only if fulfillment has not begun.
Personalized, engraved, custom-sized, custom-designed, and made-to-order items cannot be canceled after production has started.
Divadora may cancel and fully refund an order affected by product unavailability, suspected fraud, payment problems, or a pricing or listing error.
Complimentary Ring Resizing
Divadora offers complimentary minor resizing upward only for eligible rings originally purchased from Divadora.
Most eligible rings can be increased by half a size. In limited cases, a ring may be increased by up to one full size when the design allows.
Complimentary resizing is not available for reducing a ring size.
Customers are responsible for insured shipping to and from Divadora. Resizing eligibility depends on the ring’s design, materials, construction, and condition.
How to Request a Return or Exchange
Contact Divadora before shipping your item:
Email: Divadoragems@gmail.com
Phone: (213) 394-9394
Include your name, order number, item, and reason for the request. Divadora will provide return instructions and the correct return address.
Shopify allows merchants to configure the return window, shipping charges, restocking fees, and final-sale exceptions separately from the written policy, so those settings should match this published policy.